Frequently Asked Questions

Everything you need to know about shopping with AutoHomeTech.

Orders & Payment

How do I place an order?

Browse any category, click a product to view details, then choose "Buy Now" for a single item or "Add to Cart" to shop multiple items before checking out.

What payment methods are accepted?

We accept secure payments via PhonePe, including UPI, cards, and net banking.

I paid but my order still shows "Pending" — what do I do?

Some payments take a minute to confirm. Refresh the status on your payment confirmation page, or check Your Orders. If it stays pending for over 10 minutes, contact us with your Order ID.

Shipping & Delivery

How long does delivery take?

Orders are processed within 1-2 business days and typically delivered within 4-9 business days depending on your location. See our Shipping Policy for details.

Can I track my order?

Yes — visit Your Orders anytime to see the current status of each order.

Returns & Refunds

Can I return a product?

Yes, within 7 days of delivery if the item is unused and in original packaging. Read our full Return Policy.

How long do refunds take?

Approved refunds are credited to your original payment method within 5-7 business days. See our Refund Policy.

Products

Do your smart locks and cameras work with WiFi/app control?

Most of our smart locks, video door phones, and CCTV cameras support WiFi and dedicated mobile apps (like Tuya/Smart Life) for remote access — check each product's description for specifics.

Do you offer installation support?

We currently ship products with standard installation guides. For technical questions, reach out via our Contact page and we'll help where we can.

Account

Do I need an account to buy something?

Yes, a free account lets us confirm your order, send invoices, and let you track order history securely.

I forgot my password.

Password reset isn't available yet — please contact us and we'll help you regain access.

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